Privacy Policy.

The Learning Hub Last Updated: 4th September, 2025

1. About This Policy The Learning Hub ("we," "us," or "our") is committed to protecting the privacy and personal data of our students, parents, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website. We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller Contact Details: Company: The Learning Hub Address: 716 High Road, Leyton, London, E10 6JP Email: info@thelearninghubuk.com Phone: 020 8539 5361

2. Information We Collect 2.1 Personal Information You Provide When you contact us, book an assessment, or enroll your child, we may collect: Contact Information: Names, email addresses, phone numbers, home addresses Student Information: Child's name, age, date of birth, school, year group, key stage Assessment Data: Responses to Math and English assessment questions, academic performance data Educational Information: Current academic level, specific learning needs, areas for improvement Emergency Contact Information: Alternative contact details for parents/guardians Payment Information: Billing details for tuition fees (processed securely through third-party payment processors) 2.2 Information We Collect Automatically When you visit our website, we may automatically collect: Technical Information: IP address, browser type, operating system, device information Usage Data: Pages visited, time spent on pages, referring websites Cookies: See our Cookie Policy section below 2.3 Information from Third Parties We may receive information about students from: Schools (with appropriate permissions) Previous tutoring providers (where relevant and with consent) Ofsted during regulatory inspections 3. How We Use Your Information 3.1 Primary Purposes We use your personal information to: Provide Educational Services: Deliver tutoring, conduct assessments, track academic progress Communicate: Respond to inquiries, provide updates on student progress, send appointment reminders Enrollment and Administration: Process applications, manage student records, arrange timetables Safeguarding: Ensure child protection and safety in compliance with our Ofsted registration Payment Processing: Handle tuition fees and related financial transactions Quality Assurance: Monitor and improve our educational services 3.2 Legal Basis for Processing We process personal data based on: Contract Performance: To provide tutoring services and fulfill our obligations to students and parents Legitimate Interests: To improve our services, ensure student safety, and operate our business effectively Legal Compliance: To meet our obligations under education regulations and Ofsted requirements Consent: Where specifically requested, such as for marketing communications (which can be withdrawn at any time) 3.3 Special Category Data We may process special category data (such as information about learning difficulties or disabilities) only where necessary for educational purposes and with explicit consent or where required by law. 4. Information Sharing and Disclosure 4.1 Limited Sharing We may share your information with: Educational Partners: Qualified tutors and educational specialists working with your child Regulatory Bodies: Ofsted and other relevant educational authorities as required by law Service Providers: Third-party services that support our operations (payment processors, IT support) under strict confidentiality agreements Emergency Services: If required for child protection or safety reasons 4.2 We Do Not Sell or rent personal information to third parties Share information for commercial marketing by other companies Transfer data outside the UK without appropriate safeguards 5. Data Security We implement robust security measures including: Physical Security: Secure premises with controlled access Digital Protection: Encrypted data storage, secure networks, regular security updates Staff Training: All staff receive data protection training and are DBS checked Access Controls: Personal data is only accessible to authorized personnel who need it for their role Regular Reviews: We regularly review and update our security practices 6. Data Retention We retain personal information for as long as necessary to: Active Students: Throughout the period of enrollment and for up to 7 years after completion for academic records Assessment Data: Up to 2 years for prospective students who do not enroll Financial Records: 6 years in accordance with accounting requirements Safeguarding Records: As required by child protection legislation Marketing Data: Until consent is withdrawn or the individual opts out 7. Your Rights Under UK GDPR You have the right to: Access: Request a copy of the personal information we hold about you Rectification: Request correction of inaccurate or incomplete information Erasure: Request deletion of personal information (subject to legal requirements) Restrict Processing: Request limitation of how we use your information Data Portability: Request transfer of your information in a portable format Object: Object to processing based on legitimate interests Withdraw Consent: Withdraw consent for specific processing activities To exercise these rights, contact us at info@thelearninghubuk.com. We will respond within one month of receiving your request. 8. Children's Privacy As an Ofsted-registered provider working primarily with children, we: Obtain Parental Consent: For children under 13, we obtain consent from parents/guardians Age-Appropriate Processing: Ensure any direct interaction with children is appropriate and safe Enhanced Protection: Apply additional safeguards for processing children's data Educational Purpose: Only process children's information for legitimate educational and safety purposes Parents/guardians can exercise rights on behalf of their children and should contact us with any concerns about their child's data. 9. Cookies and Website Analytics Our website may use cookies to: Remember your preferences and settings Analyze website traffic and usage patterns Improve website functionality and user experience You can control cookie settings through your browser preferences. Essential cookies required for basic website functionality cannot be disabled. 10. Changes to This Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was most recently revised. Significant changes will be communicated via email or prominent website notice. 11. Contact Us and Complaints Data Protection Inquiries For questions about this Privacy Policy or how we handle your personal information: Email: info@thelearninghubuk.com Phone: 020 8539 5361 Address: The Learning Hub, 716 High Road, Leyton, London, E10 6JP Complaints If you're not satisfied with how we've handled your personal information, you have the right to complain to: Information Commissioner's Office (ICO) Website: ico.org.uk Helpline: 0303 123 1113 This Privacy Policy is effective as of 4th September, 2025 and applies to all personal information collected by The Learning Hub in connection with our tutoring services and website.